Privacy Policy

Owned and Operated by Stevenson Media Group

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Effective Date: February 5, 2025 Last Updated: May 29, 2026

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1. Introduction

Welcome to PulseHaus Radio (“we,” “us,” “our,” or “the Station”), a digital radio service owned and operated by Stevenson Media Group. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our web forms, use our audio recording feature, or listen to our broadcast stream. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

We reserve the right to make changes to this policy at any time. Changes will be indicated by updating the “Last Updated” date above. We encourage you to review this policy periodically.

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2. Who We Are

Detail	Information
Station Name	PulseHaus Radio
Parent Company	Stevenson Media Group
Website	pulsehausradio.ca
Contact Email	studio@pulsehausradio.ca
Location	Kentville, NS
Phone Number	782-573-0096

For any privacy-related questions or concerns, please contact us at the details above.

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3. Information We Collect

We collect information in several ways depending on how you interact with our website and services. This includes both information you provide directly to us and information collected automatically.

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3.1 Information You Provide to Us

a) Web Forms

Our website contains web forms that may allow you to:

• Submit a song or DJ request
• Enter competitions or giveaways
• Subscribe to our newsletter or mailing list
• Make general enquiries or send feedback
• Apply for volunteer, presenter, or employment opportunities
• Submit listener dedications or shoutouts
• Advertise or partner with the Station

When you complete any of these forms, we may collect the following information:

• Full name
• Email address
• Phone number
• Location or postcode (where relevant)
• Message content (your enquiry, request, or submission details)
• Social media handles (if voluntarily provided)
• Any other information you choose to include in your submission

You are in control of what you submit. We only collect what you voluntarily provide through these forms. We encourage you not to include sensitive personal information unless it is specifically required and requested by us.

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b) Audio Recordings – Listener Voice Messages

PulseHaus Radio provides an on-site audio recorder tool that allows listeners to record and submit voice messages, dedications, shoutouts, or on-air requests directly through our website.

By using this feature, you acknowledge and agree to the following:

• Your voice recording will be captured, stored, and processed by us.
• Your recording may be played on air during a PulseHaus Radio broadcast.
• Your recording may be shared on our social media platforms and digital channels as part of our content and promotions.
• We may edit, clip, or modify recordings for broadcast suitability, content length, or technical quality.
• Recordings that contain offensive, inappropriate, defamatory, or unlawful content will be deleted and will not be broadcast.
• You grant Stevenson Media Group a non-exclusive, royalty-free licence to use your recording across our platforms.
• You retain no broadcast rights once a recording has been voluntarily submitted.

Data Retention of Audio Recordings: Voice recordings submitted through our audio recorder will be retained for 90 days from the date of submission, after which they will be securely deleted from our systems, unless there is a legal or operational reason to retain them longer.

If you wish to withdraw your recording before it has been broadcast, please contact us immediately at studio@pulsehausradio.ca. Once a recording has been broadcast or published, it may not be possible to fully retract it.

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3.2 Information Collected Automatically

a) Website Usage Data (WordPress)

Our website is built on WordPress using the Pro.Radio theme. When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs (pages that directed you to our site)
• Pages viewed and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)
• Language settings

This information is collected through standard web server logs and any analytics or tracking tools installed on the website (see Section 4 for more detail).

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b) Stream Analytics – AzuraCast

PulseHaus Radio uses AzuraCast as our broadcasting and radio station management platform. AzuraCast automatically collects listener analytics when you connect to our audio stream. This data may include:

• IP address (used to estimate geographic location)
• Approximate geographic location (country, region, or city level — not precise location)
• Device type and media player used
• Operating system and browser (where applicable)
• Duration of listening session
• Stream quality selected
• Connection and disconnection timestamps
• Number of unique and total listeners at any given time

How this data is used: This analytics data is used exclusively for the following purposes:

• Monitoring stream performance and uptime
• Understanding our listener audience demographics
• Producing audience reports for advertisers or sponsors
• Improving our broadcast quality and content
• Planning programming schedules based on listener activity

AzuraCast analytics data is aggregated and not used to personally identify individual listeners. However, IP addresses may be logged temporarily as part of standard server operations.

For more information on AzuraCast’s data handling practices, please refer to the AzuraCast documentation.

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c) Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We may use the following types of cookies:

Cookie Type	Purpose
Essential / Functional Cookies	Required for the website to operate correctly
Analytics Cookies	Track visitor behaviour to help us improve the site
Preference Cookies	Remember your settings and preferences
Marketing / Third-Party Cookies	Served by third-party platforms (e.g., social media embeds)

Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

If we use a cookie consent management tool on our website, you will be presented with a cookie banner upon your first visit where you can manage your preferences.

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4. Analytics and Third-Party Tools

We may use one or more of the following analytics and third-party services on our website:

Service	Purpose	Privacy Policy Link
Google Analytics	Website traffic and behaviour tracking	Google Privacy Policy
AzuraCast	Radio stream listener analytics	AzuraCast.com
WordPress Plugins	Various functional and analytics purposes	Varies by plugin
Social Media Embeds	Facebook, Instagram, X (Twitter), etc.	Varies by platform
YouTube / Audio Embeds	Media content delivery	Varies

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their respective privacy policies.

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5. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries submitted through web forms
• To process and fulfil requests such as song requests, dedications, and shoutouts
• To broadcast your voice recording on PulseHaus Radio if submitted voluntarily
• To send you communications you have opted into, such as newsletters or competition updates
• To administer competitions, giveaways, or promotions
• To monitor and improve website performance
• To analyse listener trends and improve our programming
• To generate audience reports for commercial and operational purposes
• To comply with legal obligations or respond to lawful requests
• To protect the safety and integrity of our platform, staff, and users
• To detect and prevent fraud or misuse of our services

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6. Legal Basis for Processing Your Data

(Particularly relevant to users in the United Kingdom, European Union, or other regions with data protection legislation such as the UK GDPR, EU GDPR, or equivalent.)

We rely on the following legal bases for processing your personal data:

Legal Basis	When We Rely On It
Consent	When you voluntarily submit a form, recording, or opt into a newsletter
Legitimate Interests	For analytics, stream monitoring, and improving our services
Contractual Necessity	When processing is necessary to fulfil a request or agreement
Legal Obligation	When we are required to process data to comply with applicable law

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7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist us in operating our website and services (e.g., web hosting, email platforms, analytics tools). These providers are bound by confidentiality obligations and may only use your data as instructed by us.
• Broadcasting Purposes: Your name, message, or voice recording may be broadcast on air or shared on our social media platforms if you have voluntarily submitted them for that purpose.
• Legal Compliance: We may disclose your information where required by law, regulation, court order, or government authority.
• Business Transfers: In the event that Stevenson Media Group is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you if this occurs.
• Protection of Rights: We may disclose information where we believe it is necessary to protect the rights, property, or safety of PulseHaus Radio, Stevenson Media Group, our staff, users, or the public.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Data Type	Retention Period
Web form submissions	Until the purpose is fulfilled
Audio recordings (submitted)	90 days from submission date
Audio recordings (broadcast)	2 years as part of broadcast records
Stream analytics (AzuraCast)	90 days rolling
Website server logs	90 days
Newsletter/mailing list data	Until you unsubscribe
Competition entries	Until the competition concludes and any legal obligations are met

After the relevant retention period, data will be securely deleted or anonymised.

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9. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures include, but are not limited to:

• Secure HTTPS encryption on our website
• Password-protected access to administrative systems
• Regular software and security updates (WordPress, plugins, themes)
• Restricted access to personal data on a need-to-know basis
• Secure server environments for hosting and broadcasting

However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

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10. Children’s Privacy

PulseHaus Radio and its website are not directed to children under the age of 13 (or under the age of 16 in certain jurisdictions). We do not knowingly collect personal information from children without verifiable parental consent.

If you are a parent or guardian and believe your child has submitted personal information to us — including through a web form or audio recorder — please contact us immediately at studio@pulsehausradio.ca, and we will take steps to delete that information promptly.

If any web form or competition is specifically targeted at younger audiences, we will obtain appropriate parental consent in accordance with applicable law.

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11. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right	Description
Right of Access	Request a copy of the personal data we hold about you
Right to Rectification	Request correction of inaccurate or incomplete data
Right to Erasure	Request deletion of your personal data (“right to be forgotten”)
Right to Restriction	Request that we restrict processing of your data
Right to Data Portability	Request your data in a portable, machine-readable format
Right to Object	Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent	Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint	Complain to a relevant data protection authority

To exercise any of these rights, please contact us at:

📧 [Insert Contact Email] 📬 [Insert Mailing Address]

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

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12. Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services. This Privacy Policy applies solely to PulseHaus Radio and the services operated by Stevenson Media Group.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before submitting any personal information.

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13. Social Media and External Platforms

PulseHaus Radio maintains a presence on various social media platforms (such as Facebook, Instagram, X/Twitter, TikTok, and others). When you interact with us on these platforms, your data is subject to the privacy policies of those platforms, not this policy.

We may share broadcast content, including listener recordings and shoutouts, on our social media pages. By submitting a voice recording or message intended for broadcast, you consent to this use.

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14. Email Communications and Newsletters

If you subscribe to our newsletter or email communications, we will use your email address to send you updates, news, programming schedules, and promotional content related to PulseHaus Radio.

• You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
• We will not send you unsolicited marketing emails without your prior consent.
• We use [Insert Email Platform – e.g., Mailchimp, MailerLite] to manage our mailing list. Their privacy practices are governed by their respective privacy policies.

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15. Changes to This Privacy Policy

Stevenson Media Group reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the “Last Updated” date at the top of this page
• For significant changes, we may notify you via email (if subscribed) or display a notice on our website
• Your continued use of our website and services after any changes constitutes your acceptance of the updated policy

We recommend reviewing this page periodically to stay informed of how we protect your information.

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16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

PulseHaus Radio Owned and Operated by Stevenson Media Group

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This Privacy Policy was prepared for PulseHaus Radio by Stevenson Media Group and is intended to provide clear and transparent information to our listeners and website users. This policy does not constitute legal advice. If you require specific legal guidance regarding data protection compliance in your jurisdiction, please consult a qualified legal professional.

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